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Latest Posts from the Blog

man-worried-about-insurance

Three costly mistakes when buying insurance direct

Buying business insurance is pretty easy…right? Not necessarily. Today, insurers are trying to make it seem like purchasing insurance is incredibly simple that you wouldn’t …

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closed-for-business-interruption-insurance

Business Interruption Insurance: Why businesses should consider this cover

Many entrepreneurs believe that setbacks are a right of passage on the road to success. If you run a small business, then you would be familiar with unexpected …

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pscrap-Emergency-services-levy

Emergency Services Levy – why are those already paying for insurance left to foot the bill?

If you are a resident in NSW, you are already paying some of the highest taxes and levies in Australia, including the Emergency Services Levy …

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diy-insurace-or-insurance-broker

DIY vs. Insurance Brokers – Which is the best for your business?

Do you currently look after insurance in your business? Whether you DIY or use an insurance broker, you may wonder which option is right for …

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Our Way of doing things

As experienced and committed insurance brokers, we can bring tremendous value to our clients’ businesses. To help us maximise this value at every opportunity, we’ve created a simple 6-step process, the Macey Way.

Discovery

Discovery

- Connect with the client
- Evaluate their business and current insurances
- Understand their risk profile and needs

Research

Research

- Identify current and emerging industry risks
- Present relevant insights and risk advice
- Make and clearly explain all recommendations

Approval

Approval

- Review approved policy selection
- Bind cover and provide payment options
- Provide insurance certificate and policy documentation and document renewal date

Alterations

Alterations

- Discuss any changes that may impact a client's risk profile
- Confirm details of amendments
- Provide amended certificate of currency and policy documentation

Claims

Claims

- Be available to support client at every stage
- Review policy and provide clear action points/timings
- Negotiate with supplier/insurer claims team
- Follow-up continuously until successful claim settlement

Renew

Renew

- Review existing policy as renewal date approaches
- Consider any possible changes
- Reconnect with client
- Back to Step 1

This is more than just business for us

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