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Latest Posts from the Blog

Avoiding Underinsurance: Is Your Business Protected?

In today’s volatile economic climate, underinsurance remains a significant risk for Aussie businesses. Despite increased awareness over the years, many businesses, large and small, still …

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Women wearing white shirt and typing on laptop whilst standing up

The Ultimate Guide to Business Insurance for E-commerce & Online Businesses

Where to start when seeking insurance for your e-commerce business Over the past decade, we’ve seen a surge in Aussie online shopping businesses with reportedly …

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A Day in the Life of… Macey Insurance Brokers partners with Think Regional Platform

We’ve spent decades serving regional communities with their insurance needs, but it’s our stellar team that truly drives our success. That’s why we’ve partnered with …

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Insurance for Work Vehicles

On the Road: Effective Ways to Manage Insurance Risks for Work Vehicles

Managing a fleet of work vehicles or even a single company car involves several risks ranging from accidents and theft to liability issues. For businesses …

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Our Way of doing things

As experienced and committed insurance brokers, we can bring tremendous value to our clients’ businesses. To help us maximise this value at every opportunity, we’ve created a simple 6-step process, the Macey Way.

Discovery

Discovery

- Connect with the client
- Evaluate their business and current insurances
- Understand their risk profile and needs

Research

Research

- Identify current and emerging industry risks
- Present relevant insights and risk advice
- Make and clearly explain all recommendations

Approval

Approval

- Review approved policy selection
- Bind cover and provide payment options
- Provide insurance certificate and policy documentation and document renewal date

Alterations

Alterations

- Discuss any changes that may impact a client's risk profile
- Confirm details of amendments
- Provide amended certificate of currency and policy documentation

Claims

Claims

- Be available to support client at every stage
- Review policy and provide clear action points/timings
- Negotiate with supplier/insurer claims team
- Follow-up continuously until successful claim settlement

Renew

Renew

- Review existing policy as renewal date approaches
- Consider any possible changes
- Reconnect with client
- Back to Step 1

This is more than just business for us

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