Macey Insurance Brokers Pty Ltd is part of Australasia’s largest general insurance broker network, the Steadfast Group. We leverage Steadfast’s scale to ensure our clients have access to a wide range of insurance companies, a broad range of products, exclusive policy options, and of course, competitive pricing. And when the time comes and you need to make a claim, you will have the backing of Steadfast behind you.
NIBA - National Insurance Brokers Association
NIBA represents the vast majority of insurance brokers in Australia – about 2600 individual intermediaries from around 500 separate broking companies, operating from over 800 locations nationwide. NIBA brokers are responsible for almost 90% of all commercial insurance transacted in Australia.
All NIBA brokers subscribe to the Insurance Brokers Code of Practice that sets out standards of service and behaviour that must be met.
NIBA brokers also belong to an independent external complaints facility – AFCA (Australian Financial Complaints Authority)
QPIB - Qualified Practicing Insurance Broker
QPIB stands for Qualified Practising Insurance Broker. It is a strict system of professional accreditation, introduced by NIBA in 1992, to ensure the highest professional standards. Brokers who are QPIBs are obliged to meet and maintain rigorous standards of knowledge, skills and behaviour.
QPIBs have at least four years’ experience in broking.
Continuing Professional Development (CPD) – For QPIBs, professional education is an ongoing process. QPIBs are required to keep their skills up to date through continuing education and training – a minimum of 25 hours per year.
Quality Assurance Certified
Macey Insurance Brokers is committed to providing quality advice, expertise and products backed by an efficient and friendly service to all our customers.
Specifically all personnel in our company must endeavour to ensure that:
- Customer needs are satisfied
- Product and advice quality is consistent
- Quality products and services are delivered on time, every time
- All communications are clear and effective
- All staff participate in continuous improvement of their skills
- Decisions are based wherever possible on facts and data
- To achieve these aims Macey Insurance Brokers Pty Ltd maintains a Quality Assurance system which meets the requirements of Standard AS/NZS ISO9001: .
An annual external audit and regular reviews are conducted to ensure that the quality system is continually maintained, reviewed and communicated to all staff.