A Stronger Team, the Same Personal Service
From Wednesday, 21 August 2025, Protection Insurance Advisers officially joins the Macey Insurance Brokers family.
This is an exciting next step for both our teams—uniting two trusted, locally minded brokerages who share the same core values: personal service, honest advice, and a commitment to protecting what matters most for our clients.
What This Means for You
Protection Insurance Advisers has built a strong reputation for putting clients first, offering tailored cover and a deep understanding of the communities they serve.
Now, as part of Macey Insurance Brokers, you’ll still deal with the same local faces who know your needs inside out—only now they’ll be backed by the strength, resources, and reach of a larger, connected business.
What’s Changing
- The Protection Insurance Advisors name and branding will become Macey Insurance Brokers
- Financial services will now be provided under Macey Insurance Brokers Pty Ltd AFSL Number 240922
- Our Financial Services Guide can be found here
- For information about how Macey treat your personal details please see our Privacy Policy here
- Macey Insurance Brokers are members of AFCA, if you wish to make a complaint you can access our Complaints Policy here
What’s Staying the Same
- You’ll continue working with the same brokers you know and trust
- Your current insurance cover remains in place
- The Canberra office location and phone numbers are unchanged
- Our shared commitment to personal, responsive service remains at the heart of what we do
About Macey Insurance Brokers
Since the 1970s, Macey has been providing trusted insurance solutions to individuals and businesses across regional NSW and the ACT.
We now support more than 5,500 clients—from homes and small businesses to farms, fleets and large commercial operations—always with the same focus: understanding your needs and protecting what matters most.
Our motto says it all: Your Risk. Our Business.
A Message from Brendan Goddard, Director of Macey Insurance Brokers
“Protection Insurance Advisers has always delivered exceptional service and built strong relationships on friendly face to face service—values that fit perfectly with the way we do things at Macey. By bringing our teams together, we can offer even more to our clients while keeping the same personal, locally focused service people rely on.”
Looking Ahead
Together, we’ll continue to deliver the same approachable, expert advice you trust, backed by decades of experience, deeper resources, and a commitment to doing things the right way—the Macey way.
FAQs
No. Everything remains the same for you and your current insurances.
Shelby & his existing team will continue to be your main contact; however, their email addresses will change. We will reach out to you again soon from our new email address, with our updated contact details. What won’t change is the excellent service and response times you have come to enjoy.
No. All existing policies issued under the Protection IA name and old logo will still be valid and effective.
Quotes accepted on or before 20 August 2025, will be bound and invoiced by Protection IA.
Quotes accepted by you after 20 August, will be bound and invoiced by Macey Insurance Brokers Pty Ltd (ABN 92 003 364 065 , AFSL 240922).
There will be no change in the policy that has been quoted.
If you wish to make a complaint about any services provided to you, visit our website or send an email to macey@macey.com.au
Macey Insurance Brokers is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved by us to your satisfaction, you have the right to refer the matter to AFCA.
AFCA can be contacted at: Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au
Please contact our office or your account manager anytime and we will assist.
