Macey Insurance Brokers is committed to providing quality advice, expertise and products backed by an efficient and friendly service to all our customers.
Specifically all personnel in our company must endeavour to ensure that:
- Customer needs are satisfied
- Product and advice quality is consistent
- Quality products and services are delivered on time, every time
- All communications are clear and effective
- All staff participate in continuous improvement of their skills
- Decisions are based wherever possible on facts and data
- To achieve these aims Macey Insurance Brokers Pty Ltd maintains a Quality Assurance system which meets the requirements of Standard AS/NZS ISO9001:2008.
An annual external audit and regular reviews are conducted to ensure that the quality system is continually maintained, reviewed and communicated to all staff.